All is One Hospitality

Quality Management of the International Guest Experience;
Global Hospitality Visions delivered wherever you are.

About Us

Introduction

Founded in 2006, further to an identified need for job coaching at all levels in the hospitality arena, coupled with classroom learning.

All-is-One Hospitality offers tailored services to key clients based on their guests’ requirements, with the view to equipping the employee & supervisory / management force with the practical skills to engage and serve the guests, in the ever-increasing competitive hospitality and tourism market.

All-is-One Hospitality

recognises that unique skills and theory gaps affect the application of service that the international guest demands. We work alongside properties towards improvements, against measured target improvements, to close these gaps.

Hospitality and tourism businesses

seldom find formal training improvements valuable due to the difficulty of transferring theoretical learning into practical application in the workplace – coupled by the stringent time demands of the industry.

"THE HOSPITALITY INDUSTRY IS A CUT-THROAT INDUSTRY & THE LEVEL OF SERVICE DELIVERY IS THE DETERMINING FACTOR IN THE SUCCESS OF AN ESTABLISHMENT"

On-Site Teams

All-is-One Hospitality is modelled on being on the client’s site – with minimal disruption to operations, and creating on-site ‘teams’ within the workforce.

Ongoing Support

All-is-One Hospitality offers remote and virtual ongoing support between interactions/contact coaching or training.

Client Brands

All-is-One incorporates client brand standards into all training matters – whilst using the international luxury quality assurance required for service and product standards of service .

Technology

We recognise the influence of technology and the ongoing need for people to be aware of their importance in the guest experience.

All-is-One Hospitality is moving away from the concept that training and coaching is for advancement only, but rather in order to improve on current job skills, to do the current job extremely well, to improve guest satisfaction and increase guest spend.

What we do

All is one Hospitality focus is to expand and improve on current job skills, to do the current job extremely well, to improve guest satisfaction and increase guest spend, to ensure international standards and recognition, with a think global approach.

SA Specialist Tourism on-line course
All-is-One – Luxury International Hospitality (ALI)
All-is-One – Service Awareness
All-is-One - Practical Supervision
Coaching and Mentorship for Management
All-is-One – Customer Related Topics
All-is-One – Management Related Topics

We are Passionate

All-is-One Hospitality encourages all persons involved with guests and customers to treat their careers as a journey, to regularly evaluate themselves, using critical thinking, to ensure that future guests’ needs are anticipated, guests are treated as individuals, and that mistakes are not repeated.

Internationally Recognized

All-is-One Hospitality works across Africa, with a scope of projects. From training and coaching international branded properties, that are annually audited against luxury quality assurance standards to start-up and development properties.

Competent Industry Leaders

In adopting a project management approach, All-is-One encourages properties to take ownership of the guest journey and experiences – to include the intrinsic details of preparation and approach of managing and planning each guest’s stay as an individual experience to the guest – by having confident and competent industry leaders in the roles of service, operations and management – working in collaboration with a united vision of their property; their surroundings and their province and country, using the energy within the workforce to drive extraordinary results.

Testimonials

I have worked on a couple of Projects with Allison and her experience helped me grow a lot. Not only is she hands on and willing to assist where possible, but she also helps and guides you where necessary. Allison is really great to work with and with all the years of expertise she can help you become more successful in the hospitality trade. November 12, 2018, Allison - Lee was a client of Richard’s

We have used All-is-One Training at the Hilton in Sandton for the past 6 months and would recommend their services to raise the standards at any hotel or any hospitality business. August 27, 2018, Boniso was a client of Allison - Lee’s

ATS Group has been working with Allison - Lee Smith over the past 6 years, it is a pleasure to have a professional like Allison work with our company, she always delivers ahead of schedule and the quality of work is second to none. July 21, 2018, David managed Allison - Lee directly

Taj Hotel

Capetown

Belmond

Luxury Hotel

Verde Hotel

Capetown

Victoria Falls Hotel

Zimbabwe

Verde Luxury Hotels

Zanzibar

Change is forecast! Are you prepared? "

All-is-One